Challenge
Onboarding and security enablement programs required scalable, engaging content that could deliver focused learning objectives in formats suited to busy field professionals-traditional long-form courses were not aligned to real-world consumption patterns or retention needs.
Approach
Led the design and development of "Learning Bites," a series of short-form training videos (3-7 minutes) delivering high-impact concepts across onboarding and security enablement programs.
Content Design:
- Collaborated cross-functionally to storyboard, script, and review content for Modern Work and Security segments covering product positioning, technical discovery frameworks, and customer conversation techniques.
- Ensured narrative flow, visual consistency, and message clarity aligned with strategic learning goals across diverse topics.
- Created scripts balancing technical accuracy with accessible language suitable for learners at varying expertise levels.
Production & Iteration:
- Directed video production using Microsoft Clipchamp, optimizing for mobile consumption and attention retention.
- Provided iterative feedback on drafts addressing pacing, visual clarity, audio quality, and on-screen text effectiveness.
- Ensured accessibility compliance with closed captioning, audio descriptions, and keyboard-navigable controls.
Program Integration:
- Integrated Learning Bites into broader onboarding journeys and just-in-time enablement resources hosted on Microsoft Stream.
- Developed a distribution approach that surfaced videos through Viva Learning, Microsoft Teams channels, and targeted email campaigns.
- Contributed to process retrospectives identifying workflow improvements and reusable templates for future video production cycles.
Outcomes & Evidence of Impact
- Reached 11,000+ learners globally across onboarding, security, and Modern Work enablement programs.
- Improved content consumption rates compared to longer-form courses, with short video format better matching field professional work patterns.
- Established a reusable video production framework that reduced time-to-market for subsequent enablement video needs.
- Enhanced learner engagement through visual storytelling and concise messaging, contributing to higher completion rates and satisfaction scores.
- Informed continuous improvement of video enablement strategy through retrospective insights on production workflows and distribution effectiveness.
Tools & Platforms
Microsoft Word, Microsoft Clipchamp, Microsoft Stream, Microsoft Teams, Viva Learning
Key Capabilities Demonstrated
Video content design, storyboarding and scriptwriting, cross-functional collaboration, accessibility implementation, learning engagement optimization, production workflow management