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Case Studies

A curated set of AI enablement, enterprise methodology, onboarding, and retail launch projects—each chosen for clear business impact, strong design ownership, and meaningful outcomes across challenge, approach, and results.

Allaiarchitecturecloudcross functionalculturecustomer successenterprise scaleinternal toolsleadershipmarketplacemethodologyonboardingproduct launchretailsafety securitysales enablementsecuritysimulationtechnical learningvideoworkflow

Course Developer & Program Contributor - Microsoft (via GP Strategies Corporation)

Customer Success Delivery Review: Operational Excellence for Cloud Engagements

Standardizing delivery reviews to improve engagement health and value articulation for enterprise customers.

enterprise scalecustomer successmethodology

Enablement Lead - Microsoft (via GP Strategies Corporation)

MCEM for You: Role-Specific Customer Engagement Enablement

Role-based enablement that operationalizes MCEM for sales, technical, and customer success roles.

methodologyenterprise scalecross functional

Learning Experience Designer - Microsoft (via GP Strategies Corporation)

MCEM in Action: Simulation-Based Methodology Training

Simulation-driven practice to turn MCEM concepts into observable, coachable customer behaviors.

methodologysimulationtechnical learning

Lead Instructional Designer - Microsoft (via GP Strategies Corporation)

MCEM Foundations: Global Customer Engagement Methodology Enablement

Foundational MCEM training that enabled 62,000+ customer-facing professionals globally.

methodologyenterprise scale