Standardizing Customer Engagement for 62,000+ Global Professionals
The Challenge
A Fortune 500 client needed to standardize customer engagement practices for 62,000+ customer-facing professionals globally, but lacked a unified rollout mechanism and consistent adoption tracking to keep methodology execution aligned across regions and roles.
The Approach
Rich S. designed and authored the client's foundational training experience, reaching full mastery of a brand-new authoring platform in just 3 weeks to accelerate launch.
The Result
The program became the enterprise-wide standard for customer engagement, reaching full completion for 62,000+ professionals and establishing the foundation for multiple follow-on programs.
Accelerating Time-to-Productivity for 240+ New Hires
The Challenge
A large security organization had inconsistent onboarding for new hires — no clear milestones, scattered resources, and no way to measure time-to-productivity across the first 120 days.
The Approach
Rich S. designed a milestone-driven onboarding program with role capability demonstrations, giving new hires and managers a consistent way to validate readiness at every checkpoint.
The Result
Time-to-productivity dropped by roughly 20% across 240+ new hires, with improved satisfaction scores from both new hires and their managers.
TEDxWilmington: A Cloud Full of Memories
The Challenge
Cloud storage is usually pitched as a tech feature. The challenge was reframing it as something people actually care about: protecting the memories of the people they love.
The Approach
Errol E. developed and delivered an original TEDx talk combining technology education with personal storytelling, drawing on 7 core skills spanning public speaking, storytelling, and digital preservation.
The Result
The talk landed on one of the world's most recognized public speaking platforms, turning a technical topic into something a general audience genuinely connected with.
The 4 O's: Organizing Your Digital World
The Challenge
A live audience needed a way to learn OneDrive, OneNote, Office Lens, and Outlook without the session collapsing into 4 disconnected product demos.
The Approach
Errol E. created the "4 O's" framework, translating four separate productivity tools into one connected system, and delivered it live in Arizona to approximately 400 attendees.
The Result
Attendees left with one simple, memorable framework instead of four separate tools to juggle.