Protect Your Microsoft Copilot Renewals with Custom Studio Agents
Selling Microsoft 365 Copilot is only the opening step.
When end users treat it as a glorified search bar, renewal risk spikes at month 12.
Join Dynamic Skilling at the Microsoft Innovation Hub in Malvern for a practical, zero-fluff Lunch & Learn designed for Microsoft Partner leadership. We will demonstrate how partners can move clients from passive prompting to automated daily workflows by deploying custom Copilot Studio agents grounded in tenant data. Discover how to turn change management and agent clinics into a high-margin services stream that protects recurring revenue and deepens client retention.
What You'll Learn
- The 30-Day Adoption Cliff: Why default prompting fails to retain users and how workflow-embedded agents secure subscription renewals.
- Zero-Code Agent Construction: A live build grounding an agent on internal SharePoint libraries with strict Entra ID permission controls in under 15 minutes.
- Turning Answers into Action: Connecting agents directly to Power Automate flows to trigger real operational tasks (approvals, record updates, ticketing) inside Teams.
- The 3 Tenant Failure Modes: How stale document repositories, unassigned answer ownership, and unbounded action permissions derail rollouts.
- The Partner Delivery Playbook: Practical structures for packaging co-branded adoption clinics and ongoing agent tuning without building an internal training department.
Agenda
Featured Speakers
Rich Skinner
Co-Founder & AI Strategy Lead, Dynamic SkillingRich spent over a decade driving technical enablement and program management across Microsoft and Meta. He advises executive leadership on practical AI integration, translating business goals into architectures that pass strict IT security and governance reviews.
Errol Ebanks
Co-Founder & Master Facilitator, Dynamic SkillingErrol is a corporate speaker, TEDx presenter, and engagement specialist who spent 8 years at Microsoft leading global adoption and enterprise enablement programs. Drawing on more than a decade in tech training, Errol specializes in live session moderation and structured change management.
Who Should Attend?
MSP and CSP Owners, Presidents, CEOs, Operations Leaders, Microsoft Practice Directors, Sales and Business Development Leaders, and Solutions Architects.
You'll leave with a clearer understanding of how to build and deploy custom Copilot Studio agents in under 15 minutes, how to package adoption clinics as high-margin billable services, and practical strategies to defend annual subscription renewals across your client accounts.
Space is limited. Register early to reserve your spot.